we ship product from China directly(the factory location).
Please contact us through online customer service or email
Yes, we accept payment plan.We accept divide it into three times(three months)
You can check the status on the official 17track website using the tracking number.
Items that have a description of the reservation fee are items that require an application fee at the time of booking.
Placing your order, the fee is made a payment and the order is confirmed.
The deposit will be settled at the same time as the reservation order. The remaining balance will be billed for monthly installments or deliveries. The reservation order will be finalized at the completion of the payment of the reservation.
We do not charge the customs fees, (if buyers choose no customs fees delivery methods(shipped from EU), 100% no customs fees, just for EU buyers now).And we usually write lower declared value as gift (the price we will according to the box size)in the dispatch notes to help buyers reduce the customs fees of avoid it.
1、Product broken
Every statue we guarantee it was in perfect condition , and we have agreement with delivery company , they will take care with our package , and never opened with our package during security check ,but we cant guarantee you will received It without any damage , because resin statue is fragile . we cant avoid it . Only we can do is making this things happened in low probability(Read more details what we will do ),But if broken,We will help you contact the studio for the replacement first . If studio cant offer the replacement , we will make parts refund （according to condition of broken）， also we will find some statue repairer try to solve it .But if you cant accept any flaws or broken , please order with care, forgive us cant service for it .
2、 Product flaw
All statue made by handwork, and factory environment is not good enough sometime , even a bit confused, or studio did not do well in QC(quality check), sometime if your order get some flaws , we can help u get replacement , but if factory cant offer replacement , we will do parts refund(according to condition).
If buyers want the 100% perfect , without any problems , please order with care.
3、Product lose
Once we confirm product is lose , we will send full refund or ship a new one (according your choice).
Statue is attractive and also it is a collector , we totally understand your feeling when u get a imperfect statue , but sometime these problems we cant avoid , hope get your understanding.
1、Pre-order product shipping cost:
Shipping cost is not free , We will inform u to pay the balance when statue is ready shipped, Every product we will offer an estimated shipping cost in the description. You will not pay the maximum we set.
2、IN-STOCK product shipping cost:
shipping cost be showed when u check out , for the fixed shipping cost, we will write shipping details in description.